Orders placed before 12:00 (noon) are shipped the same day.
Orders placed after 12:00 will be shipped the following business day.
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package directly on the shipping carrier’s website.
If you’re not happy with your purchase, you can exchange your item within 7 days of receiving it. The product must be unused, unwashed, and in its original condition with tags attached.
If your country is not listed during checkout, please contact us at [email protected] and we’ll be happy to add it manually for you.
Who we are
This website is operated by Peonibelle s.r.o., based in the Czech Republic.
Website: https://peonibelle.com
Contact: [email protected]
What data we collect and why
We collect personal data like your name, email, address, payment and order details.
We use it to fulfill orders, support you, and for analytics.
Cookies & Analytics
We use cookies and tools like Google Analytics and Meta Pixel to understand how people use our site and offer a better experience. Learn more in their privacy policies and Meta policy.
Who we share your data with
We work with Stripe, Klarna, MailPoet and MBE Czech Republic to provide services. They are all GDPR-compliant.
How long we keep data
Orders – 10 years
Forms – 6 months
Analytics – up to 1 year
Your rights
You can request access, correction or deletion of your data. Contact: [email protected]
International transfers
Some of your data may be processed outside the EU (e.g. by Stripe, Meta) in line with GDPR safeguards.
Data protection
We use SSL, strong passwords and limit access to ensure your data is safe.
You have the right to return your order within 14 days from the date of purchase.
To be eligible for a return, the item must be unused, in its original condition, and with all original tags attached.
To process a return, please download the Return Form available on our website and send the item to the address provided in the form.
You have the right to return your order within 14 days from the date of purchase.
To be eligible for a return, the item must be unused, in its original condition, and with all original tags attached.
To process a return, please download the Return Form available on our website and send the item to the address provided in the form.
We recommend using a trackable shipping method, as we are not responsible for lost returns. Return shipping costs are the responsibility of the customer.Â
At Peonibelle, we offer secure and flexible payment options for your convenience. You can choose from the following methods at checkout:
Credit & Debit Cards (Visa, MasterCard, American Express)
Klarna – Buy now, pay later or split your payment into installments
Apple Pay & Google Pay – Fast and secure mobile payments
Stripe – Safe and encrypted card payments via Stripe
All transactions are encrypted and processed securely. Your payment details are never stored on our servers.
If you have any questions about payment, feel free to contact us at [email protected]
We currently ship to the countries listed below.
Orders placed before 12:00 (noon) will be shipped the same day.
Orders placed after 12:00 will be shipped the following business day.
Estimated delivery times:Â
Slovakia: 1-2 days
Austria: 2 days
Belgium: 3 days
Bulgaria: 4-5 days
Germany: 2 days
Denmark: 3-5 days
Estonia: 3-5 days
Spain: 4-7 days
Finland: 4-6 days
France: 5 days
Greece: 5-8 days
Croatia: 3-7 days
Hungary: 2 days
Italy: 4-8 days
Lithuania: 3 days
Luxembourg: 3 days
Latvia: 3-4 days
Netherlands: 3 days
Poland: 2 days
Portugal: 4-8 days
Romania: 3-6 days
Sweden: 3-7 days
Slovenia: 3 days
For selected countries, we offer express delivery – your package will arrive within 1 business day.
Express delivery is available for the following countries:
Germany, France, United Kingdom, Ireland, Sweden, Norway, Finland, and Iceland.
That’s where it all begins. I share with you everything that’s beautiful, soft, and close to my heart. Peonibelle is more than just clothing – it’s a story we’re writing together. Be a part of it.
